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60 Day Returns

We want you to be a happy customer who comes back for future security product needs. That's why we offer 60 money back guarantee and a straightforward return policy.

Returns: If an item arrives that is defective you can return it for a replacement, exchange or refund. In the case that an item arrives that you find is not what you expected, you can return it for a refund. The item must be returned within 60 days and must be in the condition it was received and in its original undamaged packaging. Email us here to secure a Return Merchandise Authorization (RMA) number. All returns must have a Return Merchandise Authorization (RMA) number. When you are issued a Return Merchandise Authorization (RMA) number you will receive an email with easy return instructions.

  • Save your tracking number for your records.
  • Send your item in a shipping box with an RMA clearly affixed to the outside. Without the RMA, your return may not be processed.
  • Re-pack the product with ALL of its parts, accessories, and manuals. Please pack the items to prevent damage in transit and keep the product's packaging in its original condition.
  • For your protection, please delete all personal data on products with SD cards, mini/micro SDs, and internal memory from any exchanged or returned products. Security and Self Defense Store cannot be held responsible for any personal data left on or in an exchanged or returned product.

Return Shipping

Shipping charges are non refundable.

Warranty & Returns

For your convenience and peace of mind, all items purchased through our site are backed by a 1 year warranty. We will replace or repair the item. If you think your product is defective, please call us at 919 439 5112 our tech support team may be able to troubleshoot and resolve your issue.

Return Limitations

A 25% restocking fee is charged for returns that are in good working condition.

The following items are not refundable:

  • Single use devices: bug & camera detection devices, activated GPS trackers
  • Software & Services: software, activation and monthly service fees and shipping fees are non-refundable
  • Potentially contaminated products: such as an earpiece
  • Custom-built & made-to-order products
  • Products that are used or physically damaged: if item or item packaging is no longer in good as new condition

    Why do we limit returns for these products?

    Since our spy products are easy to deploy and easy to monitor, it is not uncommon to be able to catch an incident on video within a few days of setting up the camera. This has led to a large amount of returns for merchandise that was simply no longer needed. If you have a short-term problem which you would like to take care of once and have no need for our product afterwards, it is highly recommended that you consider a spy camera rental program.

    Incorrect Shipping Address: items that come back marked "return to sender" because of insufficient address information supplied or because recipient refuses delivery are subject to a 25% restocking fee.

    Security & Self Defense Store
    Scott Times 5 Inc
    1206 Wishaw Court
    Cary NC 27511
    1-919-439-5112

      

    Shipping Policies

    Shipping Policy: Orders are processed within 24 hours Monday through Friday. Security & self Defense Store offers simplified shipping rate based on weight. These rates are calculated based on the weight of the products you order.

    Shipping Methods: SecurityandSelfDefenseStore.com on-line orders and telephone orders are shipped to you via USPS, UPS or Fedex

    Shipping times: Orders generally take 5-10 business days for delivery in the 48 contiguous states.

    P.O. Boxes: All orders will be sent via USPS.

    Office hours: 8:00 am to 5:00 pm Monday through Friday EST.

    Back Orders: We work hard to make sure that all products on Security & self Defense Store are in stock. However, occasionally an item is temporarily out of stock and on back order. When this happens we will notify you and let you decide if you would like the order to ship without the back ordered item or wait until all items ordered are in stock to ship together. International Shipping is also available.

    How long does it take my order to arrive?
    You can use the map below to determine the number of days it will take for an order sent UPS regular ground to arrive. We ship from NC. Please note that Saturdays and Sundays are not included.

      

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    About Our Site Security

    Using Our Products

    Please note that it is the responsibility of the customer to check all State, Local and Federal Laws governing the use of covert video surveillance cameras (with or without audio) before ordering and-or using. For information regarding the use of self defense products in the U.S. check these links: Stun Gun Laws | Pepper Spray Laws.